In the dynamic world of wealth management, maintaining robust client relationships and streamlining advisory services are paramount. SS&C’s Black Diamond CRM, part of the Black Diamond Wealth Platform, offers wealth managers and advisory firms a comprehensive solution to enhance client engagement and operational efficiency.
Key Features of Black Diamond CRM
1. InTouch:
This feature enables advisors to engage with clients effectively by tracking and scheduling communications such as emails, calls, and review meetings, ensuring timely and personalized interactions. investor.ssctech.com
2. Account Opening:
Supporting both single and multi-custodial workflows, InTouch streamlines the account opening process, saving advisors valuable time and enhancing the client onboarding experience. investor.ssctech.com+1Black Diamond Wealth Platform+1
3. Time & Expense Management:
Advisors gain insights into time and resource allocations, facilitating the assessment of investments in client relationships with automated efficiency and profitability tracking. investor.ssctech.com+1Black Diamond Wealth Platform+1
4. Workflow Manager:
This module automates business processes through dynamic templates, approvals, checklists, and task management, unifying teams and reducing administrative burdens. investor.ssctech.com
5. Robust Email Integration:
A native in-email app bridges the gap between CRM and major email solutions like Outlook and Gmail, eliminating manual data transfers and synchronizing contacts, events, and tasks seamlessly. investor.ssctech.com
6. Pre-built Integrations:
Access to a curated catalog of custodial and advisor technology integrations simplifies and automates the tech stack, supported by Black Diamond’s CRM experts. investor.ssctech.com
Benefits of Black Diamond CRM
Managed Experience:
Black Diamond CRM offers a managed services approach, reducing the administrative burden on advisors by handling system maintenance and updates, allowing advisors to focus on client relationships. Black Diamond Wealth Platform+1investor.ssctech.com+1
Unified Workflows:
The platform connects various processes between front and back offices, streamlining operations and enhancing team collaboration. Black Diamond Wealth Platform
Client Growth & Retention:
By acting on critical financial details and engaging clients at optimal times, Black Diamond CRM fosters new client growth and retention, contributing to business success. Black Diamond Wealth Platform
Integration with Salentica CRM
Black Diamond CRM integrates seamlessly with Salentica CRM solutions, including Salentica Elements and Salentica Engage. This integration enriches client data, enhances customization capabilities, and provides a low-maintenance option for advisory firms, ensuring a smooth transition and improved advisor experience. Black Diamond Wealth Platform+3investor.ssctech.com+3Engage+3
Ideal Users of Black Diamond CRM
Black Diamond CRM is particularly suited for smaller advisory businesses that prefer a standardized solution without extensive customization. It also benefits small to medium-sized businesses aiming to streamline operations without the complexity of managing enterprise CRM applications. Engage
Conclusion
SS&C’s Black Diamond CRM, integrated within the Black Diamond Wealth Platform, offers wealth managers and advisory firms a comprehensive solution to enhance client relationships and operational efficiency. Its managed services approach, unified workflows, and seamless integrations position it as a valuable tool for firms seeking to optimize their client engagement strategies and drive business growth.